Privacy Policy

1. Introduction

Saqen ("we", "us", or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. This policy applies to our website, Marketplace, Studios, and Growth services (collectively, the "Services").

2. Information We Collect

We collect information you provide directly to us and information collected automatically:

• Information you provide: name, email, phone number, social handles, timeline, and any details you share in forms, inquiries, or booking requests.
• Transaction information: details about purchases, reservations, and payments (processed through third-party providers).
• Usage information: device, browser, IP address, pages viewed, and interactions on our site.

3. Session Recording

We use session recording and replay tools to capture and review how visitors interact with our site. This may include recordings of pages you view, where you click, how far you scroll, mouse movements, and form field entries (excluding certain sensitive fields where technically masked). We use this information to understand user behavior, troubleshoot issues, and improve the experience.

These recordings may be processed by third-party analytics providers under their own privacy and security practices.

4. Cookies & Similar Technologies

We use cookies and similar technologies to operate the site, remember your preferences, and measure traffic. These include:

• Essential cookies: required for the site to function.
• Analytics cookies: help us understand how visitors use the site (e.g., Google Analytics, Google Tag Manager).
• Advertising & measurement: such as the Meta Pixel, used to measure ad performance and deliver relevant ads.

You can control cookies through your browser settings; disabling some may affect site functionality.

5. How We Use Information

We use the information we collect to:

• Respond to inquiries and schedule calls.
• Process purchases, reservations, and onboarding.
• Improve our site, content, and services (including via session recordings and analytics).
• Measure the effectiveness of our marketing and advertising.
• Comply with legal obligations and protect our rights.

6. Sharing of Information

We do not sell your personal information. We may share information with service providers who help us operate the business (such as payment processors, scheduling, email delivery, and analytics), where required by law, or in connection with a business transfer. When we share data with providers like Flippa, Shopify, Stripe, Affirm, Cal.com, Google, or Meta, those providers process it under their own privacy policies.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described here, comply with legal obligations, resolve disputes, and enforce our agreements. Session recordings and analytics data are typically retained for a limited period.

8. Your Rights

Depending on where you live, you may have rights to access, correct, or delete your personal information, or to opt out of certain processing such as targeted advertising. To exercise these rights, please contact us through the contact form on our website.

9. Security

We take reasonable measures to protect your information, but no method of transmission or storage is completely secure. We cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will revise the "Last updated" date above when we do. Your continued use of the Services after changes take effect constitutes acceptance of the revised policy.

11. Contact

If you have questions about this Privacy Policy or how we handle your data, please contact us through the contact form on our website.